Source code
Nathan
pushed new commit: Fix page load performance issue.
10 minutes ago
Alice
started new task: Tabler UI design.
1 hour ago
Rose
deployed new version of NodeJS REST Api V3
2 hours ago
Mark all as read
Profile
6
Inbox
Support
Sign out
Home
Mails
Templates
View Mail
From:
Subject:
Original Message
Received: from CPWPR80MB7219.lamprd80.prod.outlook.com (2603:10d6:103:203::11) by SCYPR80MB6841.lamprd80.prod.outlook.com with HTTPS; Fri, 26 Dec 2025 15:03:07 +0000 Received: from SA0PR13CA0030.namprd13.prod.outlook.com (2603:10b6:806:130::35) by CPWPR80MB7219.lamprd80.prod.outlook.com (2603:10d6:103:203::11) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.9434.11; Fri, 26 Dec 2025 15:03:03 +0000 Received: from SA2PEPF00003F62.namprd04.prod.outlook.com (2603:10b6:806:130:cafe::88) by SA0PR13CA0030.outlook.office365.com (2603:10b6:806:130::35) with Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.20.9478.3 via Frontend Transport; Fri, 26 Dec 2025 15:02:57 +0000 Authentication-Results: spf=pass (sender IP is 198.21.0.156) smtp.mailfrom=tw-339946.estudiosilva.com; dkim=pass (signature was verified) header.d=estudiosilva.com;dmarc=bestguesspass action=none header.from=estudiosilva.com;compauth=pass reason=109 Received-SPF: Pass (protection.outlook.com: domain of tw-339946.estudiosilva.com designates 198.21.0.156 as permitted sender) receiver=protection.outlook.com; client-ip=198.21.0.156; helo=cskrhhwc.outbound-mail.sendgrid.net; pr=C Received: from cskrhhwc.outbound-mail.sendgrid.net (198.21.0.156) by SA2PEPF00003F62.mail.protection.outlook.com (10.167.248.37) with Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.20.9456.9 via Frontend Transport; Fri, 26 Dec 2025 15:02:59 +0000 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=estudiosilva.com; h=content-type:date:from:mime-version:subject:references:to:cc: content-type:date:from:subject:to; s=s1; bh=GG/kTDNP5EPh0emwxCDoQ8H14573gwE1McIhZei85Co=; b=YwknMrAaHRCrHJGVfyzK9nJhbOLZl7LZv8xCQTf2piiH+MaRwRvk1hXzbupRh5FaD0i1 u7sWzKv0VNuvEVcMddx/jTgxu3IDldfKJsOT3+oYDuu2aB7H99whyp8FvEJteXv5uDBF/y YyV//rh1PURcdeHLLI4x07Bb80mtS4e7MpvBI1LwuwgaPVJnVYkE/TIG1xuUdMwPBtZ4Hy NjSQdqH0ASVn+lhFIv9tSGj7XTb0vZ78mWp9S1YnmdscgRn3wJduvmUu4ZD/GPmt+jTbvf IypxbkaTAOyKTtw71Jn5HUUoesPQm+aLa0cKIAD7jxEUKMpr0dCgEZiulK69k2nw== Received: by recvd-546fd8c4bd-xlspp with SMTP id recvd-546fd8c4bd-xlspp-1-694EA3A1-1C6 2025-12-26 15:02:57.846203529 +0000 UTC m=+752181.856711038 Received: from Mjc1ODEzNQ (unknown) by geopod-ismtpd-17 (SG) with HTTP id KfE0SFlDQ2aLUz3Wg43yzg Fri, 26 Dec 2025 15:02:57.827 +0000 (UTC) Content-Type: multipart/alternative; boundary=5cbbb76aab853e661d2e027cda7dc065df11d821090eabd32374ba4ad8b8 Date: Fri, 26 Dec 2025 15:02:58 +0000 (UTC) From: Soporte =?iso-8859-1?q?T=E9cnico?= <soporte@estudiosilva.com> Message-ID: <SCYPR80MB6841C75C1C55B5661ABF4370DBB0A@SCYPR80MB6841.lamprd80.prod.outlook.com> Subject: [Solicitud recibida] #17276 - Consulta por faltantes de comprobantes en =?UTF-8?Q?facturaci=C3=B3n?= Auto-Submitted: auto-replied Precedence: auto_reply References: <SCYPR80MB6841C75C1C55B5661ABF4370DBB0A@SCYPR80MB6841.lamprd80.prod.outlook.com> X-Auto-Response-Suppress: All X-BeenThere: soporte@estudiosilva.com X-Desk-Message-Type: CustomerNotification X-SG-EID: =?us-ascii?Q?u001=2E5Pfcd1KQl6eUviedh0Uh5MJRThfEE2aEQPdgukzYBlE=2FzeiWT5T8o6jb+?= =?us-ascii?Q?DhlRdtHQxUVtIXCE54HSWF+orFuuurDXXOqyf5x?= =?us-ascii?Q?3f0HxNjb7lpfsAOCKBDN1YHPWZTi8pSbIOQ=2FdOi?= =?us-ascii?Q?c2JeCiNEte=2Ft47LC4gK1NAW+DdHvtySHM=2FosDm4?= =?us-ascii?Q?1LgxnDjmJ7aufLVNtnX9DdVJwWV4+P31ZuzuS0j?= =?us-ascii?Q?O6oUseX3dC02iJw3q6ytyOoguIsfhOb97Dq522v?= =?us-ascii?Q?Vof2?= X-SG-ID: =?us-ascii?Q?u001=2ESdBcvi+Evd=2FbQef8eZF3BvbggQtrxB76bVI4r3jqOvDWyBS6qX0Lk2=2FJO?= =?us-ascii?Q?Aj9XhF+5kqPQVNIibWKAWw0Z5Ed2jfFjIsESjI=2F?= =?us-ascii?Q?BtoCRx4ugQN04S=2F+IaQKqyZTLww1RIVX3wqEzI1?= =?us-ascii?Q?JlTs6ahInXKAtzrg+fQjj5h8tkHdMTPjndzqySK?= =?us-ascii?Q?Rzt6YdI9vOVBvJSC9vTZmsuEWli8Dj0Wi0jWnjg?= =?us-ascii?Q?mEu2M8lmq1g944UaPBkWBjD0RUSIGqX9JeaP5Zc?= =?us-ascii?Q?fLShdvMP+jj4iCvewDprr9ppvLTPnsPEEjT3ewS?= =?us-ascii?Q?bp7j9NsIflIZvlhB8jjjy0rFJd7DVOCFclQ27N=2F?= =?us-ascii?Q?mlucBgqGzDb01RLO6VV=2FxDMj+2YR1JNyCDtnNQW?= =?us-ascii?Q?xn3ZibDMd0rTP590gIgRmiByEi6xfoa2nXKd+vM?= =?us-ascii?Q?9aVCyPtzA55S6+mIhstYqvXZ1Jhcgf9SiE0GnJS?= =?us-ascii?Q?qYfGLU9J+NZkgGEjvkmF2NOvROOgYZ1zaRE3U1f?= =?us-ascii?Q?tZ9Oo3cIEpjlzEsTWRZKQHrHPdF=2FdMt4rbAQr0J?= =?us-ascii?Q?p5fGW4Z9Q=3D=3D?= To: Soporte Binetz <soporte@binetz.com> X-Entity-ID: u001.lNrdMapztOEtLamW5eDdMg== Return-Path: bounces+2758135-9039-soporte=binetz.com@tw-339946.estudiosilva.com X-MS-Exchange-Organization-ExpirationStartTime: 26 Dec 2025 15:03:00.1077 (UTC) X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000 X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit X-MS-Exchange-Organization-Network-Message-Id: 45267cb1-6828-4af7-db5b-08de448fdc59 X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: c4d55fe7-7037-4a69-8902-2348bb61b1db:0 X-MS-Exchange-Organization-MessageDirectionality: Incoming X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: SA2PEPF00003F62:EE_|CPWPR80MB7219:EE_|SCYPR80MB6841:EE_ X-MS-Exchange-Organization-AuthSource: SA2PEPF00003F62.namprd04.prod.outlook.com X-MS-Exchange-Organization-AuthAs: Anonymous X-MS-Office365-Filtering-Correlation-Id: 45267cb1-6828-4af7-db5b-08de448fdc59 X-MS-Exchange-Organization-SCL: 1 X-Microsoft-Antispam: BCL:0;ARA:13230040|1032899013|29132699027|69100299015|8096899003|2066899003|13003099007|7053199007; X-Forefront-Antispam-Report: CIP:198.21.0.156;CTRY:US;LANG:es;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:cskrhhwc.outbound-mail.sendgrid.net;PTR:cskrhhwc.outbound-mail.sendgrid.net;CAT:NONE;SFS:(13230040)(1032899013)(29132699027)(69100299015)(8096899003)(2066899003)(13003099007)(7053199007);DIR:INB; X-MS-Exchange-CrossTenant-OriginalArrivalTime: 26 Dec 2025 15:02:59.3291 (UTC) X-MS-Exchange-CrossTenant-Network-Message-Id: 45267cb1-6828-4af7-db5b-08de448fdc59 X-MS-Exchange-CrossTenant-Id: c4d55fe7-7037-4a69-8902-2348bb61b1db X-MS-Exchange-CrossTenant-AuthSource: SA2PEPF00003F62.namprd04.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Anonymous X-MS-Exchange-CrossTenant-FromEntityHeader: Internet X-MS-Exchange-Transport-CrossTenantHeadersStamped: CPWPR80MB7219 X-MS-Exchange-Transport-EndToEndLatency: 00:00:08.4614987 X-MS-Exchange-Processed-By-BccFoldering: 15.20.9456.000 X-Microsoft-Antispam-Mailbox-Delivery: ucf:0;jmr:0;auth:0;dest:I;ENG:(910005)(944506478)(944626604)(920097)(930201)(20251009114)(140003); X-Microsoft-Antispam-Message-Info: =?utf-8?B?NlJZT1ZnZ080RzJ5Vi9YRDYzWU5RaDNUTzFncjk3b1hIQ2dnalVFT2p2Z2lH?= =?utf-8?B?T050Nll2czQ0ZUtiaCt2TXNwVDBteEVKYkxtV0lnZEgwNEdwWklJWnB2RmxP?= =?utf-8?B?emlXN2RBYy8yWkVINDJLcE9QU1lQQmk1cVBOQjF3MHNTcVNmSXJTT2lxN1Jj?= =?utf-8?B?K09jQzV6MUlobDBqL3c5cS90Rlo5ZFM2WTNrSHMvTnhoSjBNdVZaNGlRY21i?= =?utf-8?B?WXovUVZPUUpnckV4WkRFaW9ZR2w4bWpHLzBDTDJOaFN3MVpOak9ialZTeUhB?= =?utf-8?B?elJoT2tSN0psQ3RvQkd2UWk4YTNQd204amlRUllkaUVNek0vc3V6L0w0ZFhz?= =?utf-8?B?cVdVc2lIV25PRGd4VUFic0JkNW92bXFzMkJubFZsZW5McE9pSGU1Sm1IWFhl?= =?utf-8?B?YXh6dnliL1VScWZ2OHhQcWJzK0hMYkJ0aTlQelRWNEpFYk5pYkt2VW9YcXRO?= =?utf-8?B?MHYzVWhXQjJrODgvYlNBSERtWnMvSGlKUHN0Nlo0Q2JSckRkZUZSV1dWWUo3?= =?utf-8?B?Mnc5VVgvNWN6a2c3bStKSTN1UWVqejZtYkJvTytkMVR0KzBZNzNjeGkyRGlq?= =?utf-8?B?QjFBSmF4R0lvbGhBQ0ZsdkhGM2tZUnIxWWlWby9XZGlDTml1YUQ0U1FxQzhY?= =?utf-8?B?VjJISXBvUVBKTWcvOVhwbW1wUWZwUmFaQ0crNUFhdi9RZC9UUHNCMHhpcXpE?= =?utf-8?B?djVRdmJIL21nS3NwQWRHZWdFYzlXRWFXMDZIc0RXbmRHenBzOFVsT2o2MUMv?= =?utf-8?B?Sk5mZ3FiQ1JYeVpJTDViaS9NaDRpeXJyZTVQcHlXd0NQV2EwWVFwMEtwMUNr?= =?utf-8?B?QkNtb1NGZXdmQVVSdjRxbzlWL0N3UVIxcmNZSVU0VXluVmE2T2RNZUlJSXJC?= =?utf-8?B?U1h2NkNQcXhUZkZkeG84SjlPTHpRd1FMcndlemY4YXhXVmpuZTJCRXNsR2RH?= =?utf-8?B?Vy9BUjlwSGFuUkx2YWVyaktLQUR4aGZ1cDhFWkE0WThkU1VFUWZYaGMzMmhm?= =?utf-8?B?R0xFYkV1T2lpbXZkZUY0Z0toRnpwVkRGL1lJT0RObjNIc1JwbCtvRjNqSmZs?= =?utf-8?B?aWpVVXRYNDFzaURWNm15eXJCeFczUUlRU3ZTOWpYNURkMU5zTitRaVdFNDIw?= =?utf-8?B?ak5tdWx4Y1RYUFp5QTBmL1RmTmJuaTRIaVFLQmo4K3B0UTBUc0c5VElSaXNw?= =?utf-8?B?YmMvM0hHeENnVkF1V1cyUk5tNmRQZGR3ckJEM29ZbzhDUEN1elBlMU50ZmtY?= =?utf-8?B?WXM1cDI0cDh5bDFSK2gxSTNsWllienZONGpxMDdZa3pUWG5mVkxramduYVlv?= =?utf-8?B?MGtrL3hXY1d3TkZkMVZ5Z1k3aHBIM1hRODU1cTVuZThUcldyTlFGaks3ZnRP?= =?utf-8?B?Z0s2SGNzeFN5ZGEvYnRDUzhOUzRvWVptSGlDTWYvK0tRaElNNzlmSURCRWhU?= =?utf-8?B?NlJwM1RkNWxMa0VyUnlyNEd4UitUbVR1VUpEaVJ3QjgzVW9pZENtVElGT1Rn?= =?utf-8?B?bVp0alp2SUtCZmFrVnFzVGZyanFjVVM0b0IrOU9NdkZwUWFna0xSenkvendL?= =?utf-8?B?c0hMZzFuMXJZN2kvalZrM0pZVzMycHk4N2w4REhHQzYwNVUzMzZ2VTgwN3I0?= =?utf-8?B?QmduclpPOEN4cDFqOXcrMjJHTHlYOTIxRkpaMVZaOVZHSzNGNUZaZmZ4NW1o?= =?utf-8?B?elZLT2tQY25LZ2hKZGttNVNGcFRjTkswMU9YLzJFWnkxQ1U2VHV3WkVxU0d4?= =?utf-8?B?QmcrNHMwa2VwOEVnQ0g1dWowOThXZGhkSktxc04rYnFucFdnN2ZsT0ljVTZC?= =?utf-8?B?QWMyaFk4VnZ4aEwxWTJlZGk5aG90RlpWV2ZYYk1VOXhtU1ZIZkk3V091VFV4?= =?utf-8?B?WnlaUHk1WmdUZlRDUjFlQVhNTk5oQlovSXBFSVQrZzRCNkpxaWQwOXdpNjVV?= =?utf-8?B?TWFMNVBBazlKdUtFOVVHclNsUFZ1UFJKV21xbmRnSVd3MjhmRUZ5bnA2c2ky?= =?utf-8?B?NGRTQkh6YVV6OXhDbVkvYTdDbVNPbmJ1ODBmSlFDbXhiQlZaa1VTNzloeE1q?= =?utf-8?B?WVovM01lak9yYzY5RWNoRkc2eWZ1N0lOTk80K3RvTFE3UHJSaFhrdjZ0bzNF?= =?utf-8?B?Yi9zaGpMRHVKcWJIYmw1OVlXK05ZY3VhZks2dEc3YVV4Y0F5eWdMeWM5dkRJ?= =?utf-8?B?bUVTRWVzMWRrMDJkM0hCdzFia1pEV0pmMHR2QzJxTlFLblBIRFdXU3Z4TUdo?= =?utf-8?B?b0RQRW00T1NQb0FLVEJPMTlsdnNlZTRXZlVYY2FmYjY2akJtQUFoeVgzU3JP?= =?utf-8?B?dUVKY3FJZXF6VE5yOFdjTmFqaHU2a0dITGV2dy9QaS9xWFJVTDBsVk96OVRm?= =?utf-8?B?czlvVFdjSk9Ody91VjVxdlk0SGdyVDJyejFaZlBjcjZpYllUNnZhcWFxTTNn?= =?utf-8?B?aS93VEdHbU5ha1NmOXZrdFZMUVAyRGJXZmNjV041STJtN2FFMXlJRlBvb0xo?= =?utf-8?B?U0FBdUs0Q2U3U0FGcmsreEY2NDY0cktpZW9NNzFOYVJwdFZIcEkveHF6Nkxl?= =?utf-8?B?S2FnTWtDMmY2OFhzaTNIOVkzdHAvUUZmVEplVnB0VmtZTkt1ZFVmTld1Ty83?= =?utf-8?B?QnJEY0ptbTg3TzZQemFsNnVWMWdmYmJiaGdDZHU4RytEbUQwQVVJTEFHSUZM?= =?utf-8?B?cmdWQ1l1Tld4bkJyUWNIQXpCV2tQWGgvVDNjaHVXNVJhUlN4aDFBRmd6cjli?= =?utf-8?B?RXZ1R3FKM1Q3aEZqbkxscnlRWlVFclVpb2t4WUVHYWhFMFhWQ0pCY0t1eW11?= =?utf-8?B?TVlOZ1J0eC82ZXdWSXhSMEVVa0phKzVHMlg4V291OW81b0gxallGdU9RcjRD?= =?utf-8?B?VDhmL3NaT0U2RFpYMHlIRnZVVEFBNUFWUktSbFNpWkdpV3B3eGVuV1VGNlFa?= =?utf-8?B?d0t5cDhRQlRZcVZNeE9CZHNmNVQ2K3dSMjFQdEVWYXdYcWhjM3pqWmQwWFZ6?= =?utf-8?B?ZnAzRWZERzF5YlBhUnplYmtjTE01dExKYkgzZHN1Wms1K0dYWkRrRnRSYzZJ?= =?utf-8?B?ZnJFdHVqdEswRDhYQm8wOENHNVhJZzVUQk1ZSHpkSUpLS1FZZFVlUjR4R2tZ?= =?utf-8?B?Vm1LWjRKdlY4MU5scURjQzRIa1pCVmRTL1puMy9jdDFaV2t1R0N3KysvZ2Mv?= =?utf-8?B?RW4rSlNtSVcyekFaMGRsSDdqM0Z4MktJdC9YOEZlYVBpSUtkQkp1cVphcjZt?= =?utf-8?Q?5ItNBNSYmls/Plmzm6VBkN+DVI=3D?= MIME-Version: 1.0 --5cbbb76aab853e661d2e027cda7dc065df11d821090eabd32374ba4ad8b8 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 -- Please reply above this line -- Hemos recibido su solicitud (15003075) y nuestro personal de soporte la est= =C3=A1 revisando. Si desea agregar comentarios adicionales, responda a este correo electr=C3= =B3nico. Soporte Binetz soporte@binetz.com Mesa de ayuda Estimado cliente, Nicol=C3=A1s P=C3=A9rez Cottin ha comentado sobre el caso #17276 - "Consult= a por faltantes de comprobantes en facturaci=C3=B3n". =C2=A0 =C2=A0 New =C2=A0 #17276 - LAM-CON-Adecuaciones Tablero Gerencial =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 SOPORTE =C2=A0 Consulta por ... El Fri, Dec 26 12:02:57 -03 2025 Soporte Binetz & lt; soporte@binetz.com & = gt; escribi=C3=B3: Mesa de ayuda Estimado cliente, Nicol=C3=A1s P=C3=A9rez Cottin ha comentado sobre el caso #17276 - "Consult= a por faltantes de comprobantes en facturaci=C3=B3n". =C2=A0 =C2=A0 New =C2=A0 #17276 - LAM-CON-Adecuaciones Tablero Gerencial =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 SOPORTE =C2=A0 Consulta por faltantes de comprobantes en facturaci=C3=B3n =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Nicol=C3=A1s P=C3=A9rez Cottin: Estimados, buenos d=C3=ADas Estuve revisando las diferencias en la facturaci=C3=B3n y parecen deberse a= que en ventas2 llegan vac=C3=ADos algunos importes del detalle de las fact= uras. Entonces la sumatoria del desglose por producto termina siendo menor= =C2=A0al neto, que ser=C3=ADa el total real de las facturas. Ejemplo: En el caso de la factura FAC0013-00001778=C2=A0 los dos importes que se tie= nen suman $15.686.764,93. Siendo el neto de la factura de $56.138.336,36, e= star=C3=ADan faltando $40.451.571,43=C2=A0que seguramente sea el importe de= l primer registro, que actualmente llega en =E2=80=9C0=E2=80=9D. =C2=A0 Ejemplo 2: En el caso de la factura FAC0013-00001778=C2=A0 los dos importes que se tie= nen suman $13.347.727,42. Siendo el neto de la factura de $46.347.065,13, e= star=C3=ADan faltando $32.999.337,71=C2=A0que seguramente sea el importe de= l primer registro, que actualmente llega en =E2=80=9C0=E2=80=9D. =C2=A0 Les paso una planilla con el detalle de todos los registros que llegan sin = importe. Esto nos llama la atenci=C3=B3n ya que hab=C3=ADamos validado la f= acturaci=C3=B3n hace algunas semanas con Vero. Aguardamos su respuesta, Felices fiestas, _____________________________=C2=A0=C2=A0=C2=A0 Nicol=C3=A1s P=C3=A9rez Cottin=C2=A0=C2=A0 Av. Caseros 3350, piso 1 C1263AAP =C2=A0 CABA | Argentina=C2=A0 =C2=A0 Tel.: + 54 9 11 5237=C2=A04220 =C2=A0=C2=A0 binetz.com=C2=A0 =C2=A0 _____________________________=C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Descripci=C3=B3n del caso: Estimados, buenas tardes. Desde Lamerich nos informaron que la facturaci=C3=B3n presenta diferencias = en todos los meses, situaci=C3=B3n que no se daba anteriormente, ya que en = instancias previas hab=C3=ADamos validado y los valores coincid=C3=ADan ent= re el sistema y el tablero. En una primera revisi=C3=B3n, observamos que las diferencias parecen=C2=A0d= eberse a la ausencia de algunas facturas; esto posiblemente ocurra tambi=C3= =A9n en el caso de los remitos. =C2=BFPodr=C3=ADan confirmarnos si se aplic=C3=B3 recientemente alg=C3=BAn = filtro o modificaci=C3=B3n sobre la data que se env=C3=ADa al servidor, que= pudiera estar provocando la exclusi=C3=B3n de ciertos comprobantes? Quedamos atentos a sus comentarios. Saludos cordiales, _____________________________=C2=A0=C2=A0=C2=A0 Nicol=C3=A1s P=C3=A9rez Cottin=C2=A0=C2=A0 Av. Caseros 3350, piso 1 C1263AAP =C2=A0 CABA | Argentina=C2=A0 =C2=A0 Tel.: + 54 9 11 5237=C2=A04220 =C2=A0=C2=A0 binetz.com=C2=A0 =C2=A0 _____________________________=C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Creado el 2025-12-22 20:09:44 por Nicol=C3=A1s P=C3=A9rez Cottin =C2=A0 =C2=A0 =C2=A0 =C2=A0 Si lo desea, puede responder sobre este mismo correo. =C2=A1Gracias por comunicarse con Binetz! =C2=BFD=C3=B3nde estamos? Av. Caseros 3350 CABA, Argentina Tel=C3=A9fonos + 54 011 52374220 + 595 021 3261660 Emails soporte@binetz.com info@binetz.com administracion@binetz.com Desk tracking: [DESK-7aay-8xkg3] --5cbbb76aab853e661d2e027cda7dc065df11d821090eabd32374ba4ad8b8 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 <html> <head> <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"></= head> <body> <div style=3D"padding: 10px; line-height: 18px; font-family: 'Lucid= a Grande',Verdana,Arial,sans-serif; font-size: 12px; color: #444444;"> <p>Hemos recibido su solicitud (15003075) y nuestro personal de soporte la = est=C3=A1 revisando.</p> <p>Si desea agregar comentarios adicionales, responda a este correo electr= =C3=B3nico.</p> <div style=3D"margin-top: 25px;"> <table border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0"> <tbody> <tr> <td style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;" width=3D"100= %"> <p style=3D"font-family: 'Lucida Grande','Lucida Sans Unicode','Lucida Sans= ',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bot= tom: 0; margin-top: 0; padding: 0; color: #1b1d1e;"><strong>Soporte Binetz<= /strong></p> <p style=3D"font-family: 'Lucida Grande','Lucida Sans Unicode','Lucida Sans= ',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bot= tom: 15px; margin-top: 0; padding: 0; color: #bbbbbb;">soporte@binetz.com</= p> <div style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode','Lucida Gr= ande','Tahoma',Verdana,sans-serif; font-size: 14px; line-height: 22px; marg= in: 15px 0;"> <p dir=3D"auto" style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode'= ,'Lucida Grande','Tahoma',Verdana,sans-serif; font-size: 14px; line-height:= 22px; margin: 15px 0;">Mesa de ayuda Estimado cliente, Nicol=C3=A1s P=C3=A9rez Cottin ha comentado sobre el caso #17276 - "Co= nsulta por faltantes de comprobantes en facturaci=C3=B3n". New #17276 - LAM-CON-Adecuaciones Tablero Gerencial SOPORTE Consulta por ...</p> </div> </td> </tr> </tbody> </table> </div> </div> <br><br>El Fri, Dec 26 12:02:57 -03 2025 Soporte Binetz & lt; s= oporte@binetz.com & gt; escribi=C3=B3:<br> <blockquote type=3D"cite" style=3D"margin:0 0 0 .8ex;border-left:1p= x solid #cccccc;padding-left:1ex"> <html lang=3D"es"><head></head><body style=3D"box-sizing:border= -box;margin:0;font-family: sans-serif;font-size:1rem;font-weight:400;line-h= eight:1.5;color:#444444;text-align:left;direction:ltr;-webkit-font-smoothin= g:antialiased;-moz-osx-font-smoothing:grayscale;-webkit-tap-highlight-color= :transparent;-webkit-text-size-adjust:none;-ms-touch-action:manipulation;to= uch-action:manipulation;-webkit-font-feature-settings:'liga' 0;font-feature= -settings:'liga' 0;height:100%;overflow-y:auto;"> <div id=3D"header" class=3D"header header-scrolled" style=3D"box-sizing:b= order-box;top:0;right:0;left:0;transition:all 0.5s;padding:15px 0;backgroun= d:#0d0f80;box-shadow:0px 2px 20px rgba( 1 , 41 , 112 , 0.1 );padding-top:0.= 75rem;padding-bottom:0.75rem;border-bottom:1px solid rgba( 0 , 40 , 100 , 0= .12 );"> <div class=3D"container-fluid container-xl d-flex align-items-center ju= stify-content-between" style=3D"box-sizing:border-box;-bs-gutter-x:1.5rem;-= bs-gutter-y:0;width:100%;padding-right:0.75rem;padding-left:0.75rem;margin-= right:auto;margin-left:auto;display:flex ! important;justify-content:space-= between ! important;align-items:center ! important;-ms-flex-pack:justify ! = important;-ms-flex-align:center ! important;"> <a href=3D"https://binetz.com/" style=3D"box-sizing:border-box;color:= #192ef2 ! important;text-decoration:none;line-height:0;display:flex ! impor= tant;align-items:center ! important;background-color:transparent;text-decor= ation-skip-ink:auto;-ms-flex-align:center ! important;" target=3D"_blank" r= el=3D"nofollow noopener"> <img id=3D"logo-header" src=3D"https://binetz.com/assets/img/binetz= _logo_w.png" alt=3D"Logo" style=3D"box-sizing:border-box;vertical-align:mid= dle;max-height:5em;margin-right:6px;border-style:none;max-width:100%;"> </a> <p style=3D"color:white;margin:auto;font-size:1.5rem;">Mesa de ayuda<= /p> =20 </div> </div> <p>Estimado cliente,</p> <p> Nicol=C3=A1s P=C3=A9rez Cottin ha comentado sobre el caso #17276 - &quo= t;Consulta por faltantes de comprobantes en facturaci=C3=B3n". </p> <article style=3D"text-decoration:none;display:block;max-width:900px;marg= in:auto;margin-top:20px;"> <table width=3D"100%" style=3D"table-layout:fixed;border-collapse:separ= ate;border-spacing:0;width:100%;border-width:1px;border-color:#e0e0e0;borde= r-style:solid;border-radius:10px;max-width:900px;margin:auto;"> <tbody> <tr> <td style=3D"line-height:12px;max-width:0;min-width:0;height:12px= ;width:0;font-size:15px;"> </td> </tr> <tr> <td> <table width=3D"100%" style=3D"table-layout:fixed;border-collap= se:separate;border-spacing:0;width:100%;font-size:15px;"> <tbody> <tr> <td> <table width=3D"100%" style=3D"table-layout:fixed;borde= r-collapse:separate;border-spacing:0;width:100%;font-size:15px;"> <tbody> <tr> <td style=3D"max-width:12px;min-width:12px;width:= 12px;"> </td> <td> <table style=3D"table-layout:fixed;border-colla= pse:separate;border-spacing:0;"> <tbody> <tr> <td> <table style=3D"table-layout:fixed;bord= er-collapse:separate;border-spacing:0;"> <tbody> <tr> <td style=3D"color:#ffffff;backgr= ound-color:#1098AD;color:#ffffff;background-color:#1098AD;white-space:nowra= p;padding:2px 12px;height:18px;border-radius:2px;"> New </td> </tr> </tbody> </table> </td> <td style=3D"max-width:8px;min-width:8px;= width:8px;"> </td> <td width=3D"100%" style=3D"color:#878787= ;"> #17276 - LAM-CON-Adecuaciones Tablero G= erencial </td> </tr> </tbody> </table> </td> <td style=3D"max-width:12px;min-width:12px;width:= 12px;"> </td> </tr> <tr> <td style=3D"max-width:12px;min-width:12px;width:= 12px;"> </td> <td style=3D"line-height:16px;max-width:0;min-wid= th:0;height:16px;width:0;font-size:16px;"> </td> <td style=3D"max-width:12px;min-width:12px;width:= 12px;"> </td> </tr> <tr> <td style=3D"max-width:12px;min-width:12px;width:= 12px;"> </td> <td> <table style=3D"table-layout:fixed;border-colla= pse:separate;border-spacing:0;font-size:16px;font-weight:bold;"> <tbody> <tr> <td style=3D"color:#F08C00;white-space:no= wrap;"> SOPORTE </td> <td style=3D"max-width:4px;min-width:4px;= width:4px;"> </td> <td width=3D"100%" style=3D"color:#333333= ;"> <a href=3D"https://project.binetz.com/w= ork_packages/17276" target=3D"_blank" style=3D"color:#878787;text-decoratio= n:none;" rel=3D"nofollow noopener">Consulta por faltantes de comprobantes e= n facturaci=C3=B3n</a> </td> </tr> </tbody> </table> </td> <td style=3D"max-width:12px;min-width:12px;width:= 12px;"> </td> </tr> <tr> <td style=3D"max-width:12px;min-width:12px;width:= 12px;"> </td> <td style=3D"line-height:12px;max-width:0;min-wid= th:0;height:12px;width:0;font-size:15px;"> </td> <td style=3D"max-width:12px;min-width:12px;width:= 12px;"> </td> </tr> =20 <tr> <td style=3D"max-width:12px;min-width:12px;width:= 12px;"> </td> <td style=3D"line-height:12px;max-width:0;min-wid= th:0;height:12px;width:0;font-size:15px;"> =20 <img src=3D"https://secure.gravatar.com/avatar/= 4229d92d15e9082a1b622cb451d6f1a5?default=3Didenticon&secure=3Dtrue" alt= =3D"Avatar" style=3D"max-width:35px;"> <p>Nicol=C3=A1s P=C3=A9rez Cottin:</p> =20 <div> Estimados, buenos d=C3=ADas</div> <div> Estuve revisando las diferencias en la facturaci=C3=B3n y parecen deberse a= que en ventas2 llegan vac=C3=ADos algunos importes del detalle de las fact= uras. Entonces la sumatoria del desglose por producto termina siendo menor&= nbsp;al neto, que ser=C3=ADa el total real de las facturas.</div> <div> <br> </div> <div> <b>Ejemplo</b>:</div> <figure><div class=3D"op-uc-figure--content"> <img style=3D"width:1548px;height:196px;max-width:1458px;" height=3D"196" w= idth=3D"1548" src=3D"https://opmailer.binetz.com/img/gAAAAABpTqORbG5NZihGOf= x9XYpV47TdnFW4huWAHeR_qDS-H4w0dUx8V2DZ3voQ2i0gt6P3gjr36fLqc573dfWU3QF3sOK46= srMLQYBFWkHQHJ8ZZOQbpOyj7NnKfUuj6frBcrKQhv-"> </div></figure> <div> En el caso de la factura FAC0013-00001778 los dos importes que se tie= nen suman $15.686.764,93. Siendo el neto de la factura de $56.138.336,36, e= star=C3=ADan faltando $40.451.571,43 que seguramente sea el importe de= l primer registro, que actualmente llega en =E2=80=9C0=E2=80=9D.</div> <div> </div> <div> <b>Ejemplo 2</b>:</div> <figure><div class=3D"op-uc-figure--content"> <img style=3D"width:1423px;height:187px;max-width:1458px;" height=3D"187" w= idth=3D"1423" src=3D"https://opmailer.binetz.com/img/gAAAAABpTqORiXDRuJv0jq= 17IniPYf_oRpPrhzVuGqOnjnAmQy5BaxIrIE5OgjWc13O9UaoY8MKWArwrn8jj7XPr8vKMDWXVt= i3QwYMB3p52q50u9DDijgZKOyTmUe8eUrGRJF_VVZLz"> </div></figure> <div> En el caso de la factura FAC0013-00001778 los dos importes que se tie= nen suman $13.347.727,42. Siendo el neto de la factura de $46.347.065,13, e= star=C3=ADan faltando $32.999.337,71 que seguramente sea el importe de= l primer registro, que actualmente llega en =E2=80=9C0=E2=80=9D.</div> <div> </div> <div> Les paso una planilla con el detalle de todos los registros que llegan sin = importe. Esto nos llama la atenci=C3=B3n ya que hab=C3=ADamos validado la f= acturaci=C3=B3n hace algunas semanas con Vero.</div> <div> <br> </div> <div> Aguardamos su respuesta,</div> <div> Felices fiestas,</div> <div> <div> <p> <span><b>_____________________________</b> </span><span> </span><= span> </span></p> </div> <div> <p> <span><b>Nicol=C3=A1s P=C3=A9rez Cottin</b></span><span> </span>= </p> </div> <div> <p> <span>Av. Caseros 3350, piso 1 C1263AAP </span></p> </div> <div> <p> <span>CABA | Argentina </span></p> </div> <div> <p> <span>Tel.: + 54 9 11 5237 4220 </span><span> <br> </span><span><a target=3D"_blank" href=3D"http://binetz.com/" rel=3D"nofoll= ow noopener">binetz.com</a></span><span> </span></p> </div> <div> <p> <span>_____________<b>________________</b> </span></p> </div> <div> <p> <span> </span></p> </div> <div> <p> <span></span></p><figure><div class=3D"op-uc-figure--content"><img style=3D= "width:246px;height:69px;min-width:auto;min-height:auto;margin:0px;" height= =3D"69" width=3D"246" alt=3D"FIRMA-MAIL.png" src=3D"https://opmailer.binetz= .com/img/gAAAAABpTqORKm_DldMKJKDwLjx-u-M0rye_zOGva1z8wTHRVybVaaMaqfuXd_jEo3= 9I3OABewao3fhxlr8SQz510HTk0asoeDtdXtlirLfDYqczIy7sfTe8azIlNrJQZnrsS9DGZpiV"= ></div></figure><p></p> </div> <div> <br> </div> </div> <div></div> <hr> <div dir=3D"ltr"><b></b></div> </td> <td style=3D"max-width:12px;min-width:12px;width:= 12px;"> </td> </tr> =20 <tr> <td style=3D"max-width:12px;min-width:12px;width:= 12px;border-bottom:1px solid #e0e0e0;"> </td> <td style=3D"line-height:12px;max-width:0;min-wid= th:0;height:12px;width:0;font-size:15px;border-bottom:1px solid #e0e0e0;"> </td> <td style=3D"max-width:12px;min-width:12px;width:= 12px;border-bottom:1px solid #e0e0e0;"> </td> </tr> <tr> <td style=3D"max-width:12px;min-width:12px;width:= 12px;"> </td> <td style=3D"line-height:12px;max-width:0;min-wid= th:0;height:12px;width:0;font-size:15px;"> </td> <td style=3D"max-width:12px;min-width:12px;width:= 12px;"> </td> </tr> <tr> <td style=3D"max-width:12px;min-width:12px;width:= 12px;"> </td> <td style=3D"line-height:12px;height:12px;font-si= ze:15px;"> <p style=3D"font-weight:bold;">Descripci=C3=B3n= del caso:</p> =20 <div> Estimados, buenas tardes.</div> <div> Desde Lamerich nos informaron que la facturaci=C3=B3n presenta diferencias = en todos los meses, situaci=C3=B3n que no se daba anteriormente, ya que en = instancias previas hab=C3=ADamos validado y los valores coincid=C3=ADan ent= re el sistema y el tablero.</div> <div> En una primera revisi=C3=B3n, observamos que las diferencias parecen d= eberse a la ausencia de algunas facturas; esto posiblemente ocurra tambi=C3= =A9n en el caso de los remitos.</div> <div> =C2=BFPodr=C3=ADan confirmarnos si se aplic=C3=B3 recientemente alg=C3=BAn = filtro o modificaci=C3=B3n sobre la data que se env=C3=ADa al servidor, que= pudiera estar provocando la exclusi=C3=B3n de ciertos comprobantes?</div> <div> Quedamos atentos a sus comentarios.</div> <div> Saludos cordiales,</div> <div> <div> <p> <span><b>_____________________________</b> </span><span> </span><= span> </span></p> </div> <div> <p> <span><b>Nicol=C3=A1s P=C3=A9rez Cottin</b></span><span> </span>= </p> </div> <div> <p> <span>Av. Caseros 3350, piso 1 C1263AAP </span></p> </div> <div> <p> <span>CABA | Argentina </span></p> </div> <div> <p> <span>Tel.: + 54 9 11 5237 4220 </span><span> <br> </span><span><a target=3D"_blank" href=3D"http://binetz.com/" rel=3D"nofoll= ow noopener">binetz.com</a></span><span> </span></p> </div> <div> <p> <span>_____________<b>________________</b> </span></p> </div> <div> <p> <span> </span></p> </div> <div> <p> <span></span></p><figure><div class=3D"op-uc-figure--content"><img style=3D= "width:246px;height:69px;min-width:auto;min-height:auto;margin:0px;" height= =3D"69" width=3D"246" alt=3D"FIRMA-MAIL.png" src=3D"https://opmailer.binetz= .com/img/gAAAAABpTqORLGp4g2Hg-s8o1LyX4QuFbtxnzjFnAxlufjeoLlR58-AYgDcYx9DsQa= Hnqn7yu9yGfiX84vkTMuD9hGu09AUC3p04PicrQuFnAbAV0AqvpmzAy8xDRFUv0glpFe_M14pf"= ></div></figure><p></p> </div> <div> <br> </div> </div> </td> <td style=3D"max-width:12px;min-width:12px;width:= 12px;"> </td> </tr> <tr> <td style=3D"max-width:12px;min-width:12px;width:= 12px;"> </td> <td style=3D"line-height:12px;max-width:0;min-wid= th:0;height:12px;width:0;font-size:15px;"> </td> <td style=3D"max-width:12px;min-width:12px;width:= 12px;"> </td> </tr> <tr> <td style=3D"max-width:12px;min-width:12px;width:= 12px;"> </td> <td> <table style=3D"table-layout:fixed;border-colla= pse:separate;border-spacing:0;"> <tbody> <tr> <td style=3D"color:#878787;line-height:24= px;font-size:15px;white-space:normal;"> Creado el 2025-12-22 20:09:44 por <a href=3D"https://project.binetz.com/u= sers/250" target=3D"_blank" title=3D"Usuario Nicol=C3=A1s P=C3=A9rez Cottin= " rel=3D"nofollow noopener">Nicol=C3=A1s P=C3=A9rez Cottin</a> </td> </tr> </tbody> </table> </td> <td style=3D"max-width:12px;min-width:12px;width:= 12px;"> </td> </tr> </tbody> </table> </td> </tr> <tr> <td style=3D"line-height:12px;max-width:0;min-width:0;hei= ght:12px;width:0;font-size:15px;"> </td> </tr> </tbody> </table> </td> </tr> <tr> <td style=3D"line-height:12px;max-width:0;min-width:0;height:12px= ;width:0;font-size:15px;"> </td> </tr> </tbody> </table> <table> <tbody> <tr> <td style=3D"line-height:20px;max-width:0;min-width:0;height:20px= ;width:0;font-size:20px;"> </td> </tr> </tbody> </table> </article> <p>Si lo desea, puede responder sobre este mismo correo.</p> <p>=C2=A1Gracias por comunicarse con Binetz!</p> <div id=3D"footer" class=3D"footer" style=3D"box-sizing:border-box;backgr= ound:rgb( 50 , 50 , 50 );font-size:15px;color:#9aa0ac;"> <div class=3D"footer-top" style=3D"box-sizing:border-box;background-siz= e:contain;border-top:1px solid #e1ecff;border-bottom:1px solid #e1ecff;"> <div class=3D"container" style=3D"box-sizing:border-box;-bs-gutter-x:= 1.5rem;-bs-gutter-y:0;width:100%;"> <div class=3D"row gy-4 foot" style=3D"box-sizing:border-box;-bs-gut= ter-x:1.5rem;-bs-gutter-y:1.5rem;max-width:1100px;margin:auto;"> <div class=3D"col-lg-3 col-md-12 footer-info" style=3D"box-sizing= :border-box;max-width:100%;padding-right:0.75rem;padding-left:0.75rem;margi= n-top:1.5rem;margin-bottom:30px;text-align:center;"> <a href=3D"https://binetz.com/" style=3D"box-sizing:border-box;= color:#192ef2;text-decoration:none;line-height:0;margin-bottom:15px;backgro= und-color:transparent;text-decoration-skip-ink:auto;-ms-flex-align:center != important;" target=3D"_blank" rel=3D"nofollow noopener"> <img src=3D"https://binetz.com/assets/img/binetz_iso_w.png" a= lt=3D"" style=3D"box-sizing:border-box;vertical-align:middle;max-height:6em= ;border-style:none;max-width:100%;"> </a> </div> <div class=3D"col-lg-3 col-md-12 footer-contact text-center text-= md-start" style=3D"box-sizing:border-box;max-width:100%;padding-right:0.75r= em;padding-left:0.75rem;margin-top:1.5rem;"> <p style=3D"box-sizing:border-box;margin-top:0;margin-bottom:0.= 5rem;font-weight:bold;line-height:1.2;font-size:16px;font-family: sans-seri= f;color:white;text-transform:uppercase;padding-bottom:12px;"> =C2=BFD=C3=B3nde estamos? </p> <p style=3D"box-sizing:border-box;margin-top:0;margin-bottom:1r= em;line-height:26px;color:white;orphans:3;widows:3;"> Av. Caseros 3350<br style=3D"box-sizing: border-box"> CABA, Argentina<br style=3D"box-sizing: border-box"><br style= =3D"box-sizing: border-box"> </p> </div> <div class=3D"col-lg-3 col-md-12 footer-contact text-center text-= md-start" style=3D"box-sizing:border-box;max-width:100%;padding-right:0.75r= em;padding-left:0.75rem;margin-top:1.5rem;"> <p style=3D"box-sizing:border-box;margin-top:0;margin-bottom:0.= 5rem;font-weight:bold;line-height:1.2;font-size:16px;font-family: sans-seri= f;color:white;text-transform:uppercase;padding-bottom:12px;"> Tel=C3=A9fonos </p> <p style=3D"box-sizing:border-box;margin-top:0;margin-bottom:1r= em;line-height:26px;color:white;orphans:3;widows:3;"> + 54 011 52374220<br style=3D"box-sizing: border-box"> + 595 021 3261660<br style=3D"box-sizing: border-box"> </p> </div> <div class=3D"col-lg-3 col-md-12 footer-contact text-center text-= md-start" style=3D"box-sizing:border-box;max-width:100%;padding-right:0.75r= em;padding-left:0.75rem;margin-top:1.5rem;"> <p style=3D"box-sizing:border-box;margin-top:0;margin-bottom:0.= 5rem;font-weight:bold;line-height:1.2;font-size:16px;font-family: sans-seri= f;color:white;text-transform:uppercase;padding-bottom:12px;"> Emails </p> <p style=3D"box-sizing:border-box;margin-top:0;margin-bottom:1r= em;line-height:26px;color:white;orphans:3;widows:3;"> soporte@binetz.com<br style=3D"box-sizing: border-box"> info@binetz.com<br style=3D"box-sizing: border-box"> administracion@binetz.com<br style=3D"box-sizing: border-box"= > </p> </div> </div> </div> </div> </div> </body></html> </blockquote> <div style=3D"display: none;" id=3D"teamwork-desk-id">Desk tracking= : [DESK-7aay-8xkg3]</div> </body> </html> <img src=3D"https://estudiosilva.teamwork.com/desk/v1/threads/76885384/read= .png" alt=3D"read tracking">= --5cbbb76aab853e661d2e027cda7dc065df11d821090eabd32374ba4ad8b8--
Parsed Message
<html> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head> <body> <div style="padding: 10px; line-height: 18px; font-family: 'Lucida Grande',Verdana,Arial,sans-serif; font-size: 12px; color: #444444;"> <p>Hemos recibido su solicitud (15003075) y nuestro personal de soporte la está revisando.</p> <p>Si desea agregar comentarios adicionales, responda a este correo electrónico.</p> <div style="margin-top: 25px;"> <table border="0" width="100%" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="padding: 15px 0; border-top: 1px dotted #c5c5c5;" width="100%"> <p style="font-family: 'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color: #1b1d1e;"><strong>Soporte Binetz</strong></p> <p style="font-family: 'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color: #bbbbbb;">soporte@binetz.com</p> <div style="color: #2b2e2f; font-family: 'Lucida Sans Unicode','Lucida Grande','Tahoma',Verdana,sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0;"> <p dir="auto" style="color: #2b2e2f; font-family: 'Lucida Sans Unicode','Lucida Grande','Tahoma',Verdana,sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0;">Mesa de ayuda Estimado cliente, Nicolás Pérez Cottin ha comentado sobre el caso #17276 - "Consulta por faltantes de comprobantes en facturación". New #17276 - LAM-CON-Adecuaciones Tablero Gerencial SOPORTE Consulta por ...</p> </div> </td> </tr> </tbody> </table> </div> </div> <br><br>El Fri, Dec 26 12:02:57 -03 2025 Soporte Binetz & lt; soporte@binetz.com & gt; escribió:<br> <blockquote type="cite" style="margin:0 0 0 .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <html lang="es"><head></head><body style="box-sizing:border-box;margin:0;font-family: sans-serif;font-size:1rem;font-weight:400;line-height:1.5;color:#444444;text-align:left;direction:ltr;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;-webkit-tap-highlight-color:transparent;-webkit-text-size-adjust:none;-ms-touch-action:manipulation;touch-action:manipulation;-webkit-font-feature-settings:'liga' 0;font-feature-settings:'liga' 0;height:100%;overflow-y:auto;"> <div id="header" class="header header-scrolled" style="box-sizing:border-box;top:0;right:0;left:0;transition:all 0.5s;padding:15px 0;background:#0d0f80;box-shadow:0px 2px 20px rgba( 1 , 41 , 112 , 0.1 );padding-top:0.75rem;padding-bottom:0.75rem;border-bottom:1px solid rgba( 0 , 40 , 100 , 0.12 );"> <div class="container-fluid container-xl d-flex align-items-center justify-content-between" style="box-sizing:border-box;-bs-gutter-x:1.5rem;-bs-gutter-y:0;width:100%;padding-right:0.75rem;padding-left:0.75rem;margin-right:auto;margin-left:auto;display:flex ! important;justify-content:space-between ! important;align-items:center ! important;-ms-flex-pack:justify ! important;-ms-flex-align:center ! important;"> <a href="https://binetz.com/" style="box-sizing:border-box;color:#192ef2 ! important;text-decoration:none;line-height:0;display:flex ! important;align-items:center ! important;background-color:transparent;text-decoration-skip-ink:auto;-ms-flex-align:center ! important;" target="_blank" rel="nofollow noopener"> <img id="logo-header" src="https://binetz.com/assets/img/binetz_logo_w.png" alt="Logo" style="box-sizing:border-box;vertical-align:middle;max-height:5em;margin-right:6px;border-style:none;max-width:100%;"> </a> <p style="color:white;margin:auto;font-size:1.5rem;">Mesa de ayuda</p> </div> </div> <p>Estimado cliente,</p> <p> Nicolás Pérez Cottin ha comentado sobre el caso #17276 - "Consulta por faltantes de comprobantes en facturación". </p> <article style="text-decoration:none;display:block;max-width:900px;margin:auto;margin-top:20px;"> <table width="100%" style="table-layout:fixed;border-collapse:separate;border-spacing:0;width:100%;border-width:1px;border-color:#e0e0e0;border-style:solid;border-radius:10px;max-width:900px;margin:auto;"> <tbody> <tr> <td style="line-height:12px;max-width:0;min-width:0;height:12px;width:0;font-size:15px;"> </td> </tr> <tr> <td> <table width="100%" style="table-layout:fixed;border-collapse:separate;border-spacing:0;width:100%;font-size:15px;"> <tbody> <tr> <td> <table width="100%" style="table-layout:fixed;border-collapse:separate;border-spacing:0;width:100%;font-size:15px;"> <tbody> <tr> <td style="max-width:12px;min-width:12px;width:12px;"> </td> <td> <table style="table-layout:fixed;border-collapse:separate;border-spacing:0;"> <tbody> <tr> <td> <table style="table-layout:fixed;border-collapse:separate;border-spacing:0;"> <tbody> <tr> <td style="color:#ffffff;background-color:#1098AD;color:#ffffff;background-color:#1098AD;white-space:nowrap;padding:2px 12px;height:18px;border-radius:2px;"> New </td> </tr> </tbody> </table> </td> <td style="max-width:8px;min-width:8px;width:8px;"> </td> <td width="100%" style="color:#878787;"> #17276 - LAM-CON-Adecuaciones Tablero Gerencial </td> </tr> </tbody> </table> </td> <td style="max-width:12px;min-width:12px;width:12px;"> </td> </tr> <tr> <td style="max-width:12px;min-width:12px;width:12px;"> </td> <td style="line-height:16px;max-width:0;min-width:0;height:16px;width:0;font-size:16px;"> </td> <td style="max-width:12px;min-width:12px;width:12px;"> </td> </tr> <tr> <td style="max-width:12px;min-width:12px;width:12px;"> </td> <td> <table style="table-layout:fixed;border-collapse:separate;border-spacing:0;font-size:16px;font-weight:bold;"> <tbody> <tr> <td style="color:#F08C00;white-space:nowrap;"> SOPORTE </td> <td style="max-width:4px;min-width:4px;width:4px;"> </td> <td width="100%" style="color:#333333;"> <a href="https://project.binetz.com/work_packages/17276" target="_blank" style="color:#878787;text-decoration:none;" rel="nofollow noopener">Consulta por faltantes de comprobantes en facturación</a> </td> </tr> </tbody> </table> </td> <td style="max-width:12px;min-width:12px;width:12px;"> </td> </tr> <tr> <td style="max-width:12px;min-width:12px;width:12px;"> </td> <td style="line-height:12px;max-width:0;min-width:0;height:12px;width:0;font-size:15px;"> </td> <td style="max-width:12px;min-width:12px;width:12px;"> </td> </tr> <tr> <td style="max-width:12px;min-width:12px;width:12px;"> </td> <td style="line-height:12px;max-width:0;min-width:0;height:12px;width:0;font-size:15px;"> <img src="https://secure.gravatar.com/avatar/4229d92d15e9082a1b622cb451d6f1a5?default=identicon&secure=true" alt="Avatar" style="max-width:35px;"> <p>Nicolás Pérez Cottin:</p> <div> Estimados, buenos días</div> <div> Estuve revisando las diferencias en la facturación y parecen deberse a que en ventas2 llegan vacíos algunos importes del detalle de las facturas. Entonces la sumatoria del desglose por producto termina siendo menor al neto, que sería el total real de las facturas.</div> <div> <br> </div> <div> <b>Ejemplo</b>:</div> <figure><div class="op-uc-figure--content"> <img style="width:1548px;height:196px;max-width:1458px;" height="196" width="1548" src="https://opmailer.binetz.com/img/gAAAAABpTqORbG5NZihGOfx9XYpV47TdnFW4huWAHeR_qDS-H4w0dUx8V2DZ3voQ2i0gt6P3gjr36fLqc573dfWU3QF3sOK46srMLQYBFWkHQHJ8ZZOQbpOyj7NnKfUuj6frBcrKQhv-"> </div></figure> <div> En el caso de la factura FAC0013-00001778 los dos importes que se tienen suman $15.686.764,93. Siendo el neto de la factura de $56.138.336,36, estarían faltando $40.451.571,43 que seguramente sea el importe del primer registro, que actualmente llega en “0”.</div> <div> </div> <div> <b>Ejemplo 2</b>:</div> <figure><div class="op-uc-figure--content"> <img style="width:1423px;height:187px;max-width:1458px;" height="187" width="1423" src="https://opmailer.binetz.com/img/gAAAAABpTqORiXDRuJv0jq17IniPYf_oRpPrhzVuGqOnjnAmQy5BaxIrIE5OgjWc13O9UaoY8MKWArwrn8jj7XPr8vKMDWXVti3QwYMB3p52q50u9DDijgZKOyTmUe8eUrGRJF_VVZLz"> </div></figure> <div> En el caso de la factura FAC0013-00001778 los dos importes que se tienen suman $13.347.727,42. Siendo el neto de la factura de $46.347.065,13, estarían faltando $32.999.337,71 que seguramente sea el importe del primer registro, que actualmente llega en “0”.</div> <div> </div> <div> Les paso una planilla con el detalle de todos los registros que llegan sin importe. Esto nos llama la atención ya que habíamos validado la facturación hace algunas semanas con Vero.</div> <div> <br> </div> <div> Aguardamos su respuesta,</div> <div> Felices fiestas,</div> <div> <div> <p> <span><b>_____________________________</b> </span><span> </span><span> </span></p> </div> <div> <p> <span><b>Nicolás Pérez Cottin</b></span><span> </span></p> </div> <div> <p> <span>Av. Caseros 3350, piso 1 C1263AAP </span></p> </div> <div> <p> <span>CABA | Argentina </span></p> </div> <div> <p> <span>Tel.: + 54 9 11 5237 4220 </span><span> <br> </span><span><a target="_blank" href="http://binetz.com/" rel="nofollow noopener">binetz.com</a></span><span> </span></p> </div> <div> <p> <span>_____________<b>________________</b> </span></p> </div> <div> <p> <span> </span></p> </div> <div> <p> <span></span></p><figure><div class="op-uc-figure--content"><img style="width:246px;height:69px;min-width:auto;min-height:auto;margin:0px;" height="69" width="246" alt="FIRMA-MAIL.png" src="https://opmailer.binetz.com/img/gAAAAABpTqORKm_DldMKJKDwLjx-u-M0rye_zOGva1z8wTHRVybVaaMaqfuXd_jEo39I3OABewao3fhxlr8SQz510HTk0asoeDtdXtlirLfDYqczIy7sfTe8azIlNrJQZnrsS9DGZpiV"></div></figure><p></p> </div> <div> <br> </div> </div> <div></div> <hr> <div dir="ltr"><b></b></div> </td> <td style="max-width:12px;min-width:12px;width:12px;"> </td> </tr> <tr> <td style="max-width:12px;min-width:12px;width:12px;border-bottom:1px solid #e0e0e0;"> </td> <td style="line-height:12px;max-width:0;min-width:0;height:12px;width:0;font-size:15px;border-bottom:1px solid #e0e0e0;"> </td> <td style="max-width:12px;min-width:12px;width:12px;border-bottom:1px solid #e0e0e0;"> </td> </tr> <tr> <td style="max-width:12px;min-width:12px;width:12px;"> </td> <td style="line-height:12px;max-width:0;min-width:0;height:12px;width:0;font-size:15px;"> </td> <td style="max-width:12px;min-width:12px;width:12px;"> </td> </tr> <tr> <td style="max-width:12px;min-width:12px;width:12px;"> </td> <td style="line-height:12px;height:12px;font-size:15px;"> <p style="font-weight:bold;">Descripción del caso:</p> <div> Estimados, buenas tardes.</div> <div> Desde Lamerich nos informaron que la facturación presenta diferencias en todos los meses, situación que no se daba anteriormente, ya que en instancias previas habíamos validado y los valores coincidían entre el sistema y el tablero.</div> <div> En una primera revisión, observamos que las diferencias parecen deberse a la ausencia de algunas facturas; esto posiblemente ocurra también en el caso de los remitos.</div> <div> ¿Podrían confirmarnos si se aplicó recientemente algún filtro o modificación sobre la data que se envía al servidor, que pudiera estar provocando la exclusión de ciertos comprobantes?</div> <div> Quedamos atentos a sus comentarios.</div> <div> Saludos cordiales,</div> <div> <div> <p> <span><b>_____________________________</b> </span><span> </span><span> </span></p> </div> <div> <p> <span><b>Nicolás Pérez Cottin</b></span><span> </span></p> </div> <div> <p> <span>Av. Caseros 3350, piso 1 C1263AAP </span></p> </div> <div> <p> <span>CABA | Argentina </span></p> </div> <div> <p> <span>Tel.: + 54 9 11 5237 4220 </span><span> <br> </span><span><a target="_blank" href="http://binetz.com/" rel="nofollow noopener">binetz.com</a></span><span> </span></p> </div> <div> <p> <span>_____________<b>________________</b> </span></p> </div> <div> <p> <span> </span></p> </div> <div> <p> <span></span></p><figure><div class="op-uc-figure--content"><img style="width:246px;height:69px;min-width:auto;min-height:auto;margin:0px;" height="69" width="246" alt="FIRMA-MAIL.png" src="https://opmailer.binetz.com/img/gAAAAABpTqORLGp4g2Hg-s8o1LyX4QuFbtxnzjFnAxlufjeoLlR58-AYgDcYx9DsQaHnqn7yu9yGfiX84vkTMuD9hGu09AUC3p04PicrQuFnAbAV0AqvpmzAy8xDRFUv0glpFe_M14pf"></div></figure><p></p> </div> <div> <br> </div> </div> </td> <td style="max-width:12px;min-width:12px;width:12px;"> </td> </tr> <tr> <td style="max-width:12px;min-width:12px;width:12px;"> </td> <td style="line-height:12px;max-width:0;min-width:0;height:12px;width:0;font-size:15px;"> </td> <td style="max-width:12px;min-width:12px;width:12px;"> </td> </tr> <tr> <td style="max-width:12px;min-width:12px;width:12px;"> </td> <td> <table style="table-layout:fixed;border-collapse:separate;border-spacing:0;"> <tbody> <tr> <td style="color:#878787;line-height:24px;font-size:15px;white-space:normal;"> Creado el 2025-12-22 20:09:44 por <a href="https://project.binetz.com/users/250" target="_blank" title="Usuario Nicolás Pérez Cottin" rel="nofollow noopener">Nicolás Pérez Cottin</a> </td> </tr> </tbody> </table> </td> <td style="max-width:12px;min-width:12px;width:12px;"> </td> </tr> </tbody> </table> </td> </tr> <tr> <td style="line-height:12px;max-width:0;min-width:0;height:12px;width:0;font-size:15px;"> </td> </tr> </tbody> </table> </td> </tr> <tr> <td style="line-height:12px;max-width:0;min-width:0;height:12px;width:0;font-size:15px;"> </td> </tr> </tbody> </table> <table> <tbody> <tr> <td style="line-height:20px;max-width:0;min-width:0;height:20px;width:0;font-size:20px;"> </td> </tr> </tbody> </table> </article> <p>Si lo desea, puede responder sobre este mismo correo.</p> <p>¡Gracias por comunicarse con Binetz!</p> <div id="footer" class="footer" style="box-sizing:border-box;background:rgb( 50 , 50 , 50 );font-size:15px;color:#9aa0ac;"> <div class="footer-top" style="box-sizing:border-box;background-size:contain;border-top:1px solid #e1ecff;border-bottom:1px solid #e1ecff;"> <div class="container" style="box-sizing:border-box;-bs-gutter-x:1.5rem;-bs-gutter-y:0;width:100%;"> <div class="row gy-4 foot" style="box-sizing:border-box;-bs-gutter-x:1.5rem;-bs-gutter-y:1.5rem;max-width:1100px;margin:auto;"> <div class="col-lg-3 col-md-12 footer-info" style="box-sizing:border-box;max-width:100%;padding-right:0.75rem;padding-left:0.75rem;margin-top:1.5rem;margin-bottom:30px;text-align:center;"> <a href="https://binetz.com/" style="box-sizing:border-box;color:#192ef2;text-decoration:none;line-height:0;margin-bottom:15px;background-color:transparent;text-decoration-skip-ink:auto;-ms-flex-align:center ! important;" target="_blank" rel="nofollow noopener"> <img src="https://binetz.com/assets/img/binetz_iso_w.png" alt="" style="box-sizing:border-box;vertical-align:middle;max-height:6em;border-style:none;max-width:100%;"> </a> </div> <div class="col-lg-3 col-md-12 footer-contact text-center text-md-start" style="box-sizing:border-box;max-width:100%;padding-right:0.75rem;padding-left:0.75rem;margin-top:1.5rem;"> <p style="box-sizing:border-box;margin-top:0;margin-bottom:0.5rem;font-weight:bold;line-height:1.2;font-size:16px;font-family: sans-serif;color:white;text-transform:uppercase;padding-bottom:12px;"> ¿Dónde estamos? </p> <p style="box-sizing:border-box;margin-top:0;margin-bottom:1rem;line-height:26px;color:white;orphans:3;widows:3;"> Av. Caseros 3350<br style="box-sizing: border-box"> CABA, Argentina<br style="box-sizing: border-box"><br style="box-sizing: border-box"> </p> </div> <div class="col-lg-3 col-md-12 footer-contact text-center text-md-start" style="box-sizing:border-box;max-width:100%;padding-right:0.75rem;padding-left:0.75rem;margin-top:1.5rem;"> <p style="box-sizing:border-box;margin-top:0;margin-bottom:0.5rem;font-weight:bold;line-height:1.2;font-size:16px;font-family: sans-serif;color:white;text-transform:uppercase;padding-bottom:12px;"> Teléfonos </p> <p style="box-sizing:border-box;margin-top:0;margin-bottom:1rem;line-height:26px;color:white;orphans:3;widows:3;"> + 54 011 52374220<br style="box-sizing: border-box"> + 595 021 3261660<br style="box-sizing: border-box"> </p> </div> <div class="col-lg-3 col-md-12 footer-contact text-center text-md-start" style="box-sizing:border-box;max-width:100%;padding-right:0.75rem;padding-left:0.75rem;margin-top:1.5rem;"> <p style="box-sizing:border-box;margin-top:0;margin-bottom:0.5rem;font-weight:bold;line-height:1.2;font-size:16px;font-family: sans-serif;color:white;text-transform:uppercase;padding-bottom:12px;"> Emails </p> <p style="box-sizing:border-box;margin-top:0;margin-bottom:1rem;line-height:26px;color:white;orphans:3;widows:3;"> soporte@binetz.com<br style="box-sizing: border-box"> info@binetz.com<br style="box-sizing: border-box"> administracion@binetz.com<br style="box-sizing: border-box"> </p> </div> </div> </div> </div> </div> </body></html> </blockquote> <div style="display: none;" id="teamwork-desk-id">Desk tracking: [DESK-7aay-8xkg3]</div> </body> </html> <img src="https://estudiosilva.teamwork.com/desk/v1/threads/76885384/read.png" alt="read tracking">
